FAQ

All products are intended strictly for research and laboratory use only.

They are not for human consumption or therapeutic use.

Orders are fulfilled with a focus on consistency, controlled handling, and reliable sourcing to support research applications.

No.

These compounds are not approved for human or veterinary use and are sold exclusively for research purposes.

We focus on:

• Consistent sourcing
  
• Controlled fulfillment practices
  
• Reliable order handling
  

Our goal is to provide a dependable supply experience for serious research buyers.

Yes.

Account registration is required to ensure all purchases meet research-use standards.

This process helps maintain a secure and compliant purchasing environment.

Accounts are reviewed to:

• Maintain responsible distribution
  
• Verify purchasing intent
  
• Ensure compliance with research-use policies
  

This adds a layer of protection for both customers and the integrity of our operation.

Most accounts are approved within 12–24 hours.

Once approved, you’ll have full access to place orders without delay.

Orders are typically processed within 1–2 business days.

Delivery usually takes 2–5 business days within the U.S.

Tracking is provided once your order ships.

Orders are shipped using secure, protective packaging designed to maintain product integrity during transit.

If your order is delayed or arrives with any issue, contact us immediately.

We’ll review the situation and work toward a prompt resolution.

Products should be stored:

• In a cool, controlled environment
  
• Protected from light
  
• Sealed until use
  

Proper storage helps maintain consistency for research applications.

Do not use the product.

Contact support with your order details and we’ll review and resolve the issue quickly.

Orders can only be modified or canceled before processing begins.

Contact us as soon as possible after placing your order.

You can reach us through:

• The contact form on this site
  
• Email: support@firstduebiotech.com
  

Include your order number and a clear description for faster assistance.

Most inquiries are answered within 12–24 hours.

Yes.

For bulk inquiries, please contact us directly through the contact form or email with your requirements.

If you are looking for a specific compound or product that is not currently listed, contact us and we can look into sourcing or stocking it for future availability.

Once your account is approved, you can proceed with checkout immediately.

Inventory is limited and processed on a rolling basis, so availability may change.