Privacy policy

First Due Biotech
Last Updated: August 14, 2026

First Due Biotech respects the privacy of customers, account holders, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information associated with website access, account registration, ordering, payment, fulfillment, customer support, fraud prevention, and related business operations.

This policy applies to information collected through our website, online store, customer accounts, support communications, and related services.

1. Information We Collect

Depending on how you interact with First Due Biotech, we may collect information including:

Name
Email address
Telephone number
Billing address
Shipping address
Account and login information
Order and transaction history
Product and fulfillment information
Customer-support communications
IP address
Browser and device information
Website activity and interaction data
Cookie and similar technology identifiers
Fraud-prevention and transaction-risk information
Information voluntarily provided through forms, account registration, or communications with us

We may also receive information from service providers that support our ecommerce, payment, shipping, security, analytics, and customer-service operations.

2. How We Use Personal Information

We may use personal information to:

Create and maintain customer accounts
Process and fulfill orders
Process payments and transaction-related requests
Communicate regarding orders, accounts, support inquiries, and service updates
Verify transaction and account information
Detect, investigate, and prevent fraud, abuse, unauthorized transactions, or security incidents
Maintain records of purchases, agreements, policy acknowledgments, and communications
Provide website functionality and improve site performance
Analyze website usage and operational performance
Maintain inventory, fulfillment, and business records
Enforce our Terms of Service and other policies
Comply with legal, regulatory, tax, accounting, and reporting requirements
Establish, exercise, or defend legal claims

Where required by law, we will process personal information only where an appropriate legal basis exists.

3. Ecommerce Platform

Our online store is operated using third-party ecommerce infrastructure, including Shopify.

Shopify and other platform providers may process personal information necessary to operate the store, provide account functionality, process transactions, detect fraud, maintain security, and provide related services.

Information processed by Shopify may also be subject to Shopify's own privacy practices and terms.

4. Payment Processing

Payments are processed through third-party payment providers.

First Due Biotech does not generally receive or store complete payment-card numbers or card security codes. Payment providers may collect and process payment information directly in accordance with their own privacy and security practices.

We may receive limited transaction information such as:

Payment status
Transaction identifiers
Payment method type
Fraud or risk indicators
Billing information
Refund or dispute information

We may retain transaction-related records as necessary for accounting, fraud prevention, dispute resolution, and legal compliance.

5. How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business or provide our services, including to:

Ecommerce platform providers
Payment processors
Fraud-prevention and security providers
Shipping carriers and fulfillment providers
Website hosting and infrastructure providers
Analytics providers
Email, communication, and customer-support providers
Professional advisers such as attorneys, accountants, or insurers
Government agencies, courts, regulators, law enforcement, or other parties where disclosure is required or permitted by law

We may also disclose information where reasonably necessary to investigate fraud, enforce our agreements, protect our rights or property, protect the security of our services, or respond to legal claims.

We do not sell personal information for money.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale. Where applicable, users may have additional rights concerning those activities.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies to:

Maintain website functionality
Remember account or cart information
Maintain security
Understand website usage
Measure site performance
Diagnose technical problems
Support analytics
Provide or measure marketing where enabled

Some cookies are necessary for the website to function properly.

Other cookies or tracking technologies may be controlled through available browser settings, cookie-management tools, or privacy preferences where provided.

Disabling certain technologies may affect website functionality.

7. Analytics and Marketing Technologies

We may use analytics or marketing technologies provided by Shopify or other service providers to understand how visitors interact with our website and to measure business or marketing performance.

Depending on the services enabled, these providers may collect information such as device identifiers, IP addresses, browser information, pages viewed, interactions, and referral information.

First Due Biotech should not be understood to endorse or control the independent privacy practices of third-party providers.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, contractual, security, accounting, tax, dispute-resolution, and legal purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

For example, order, transaction, customer-service, fraud-prevention, and accounting records may be retained after an account is closed or a transaction is completed when reasonably necessary for legitimate business or legal purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission, storage, or security is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of account credentials and should notify us promptly if they believe an account has been accessed without authorization.

10. Privacy Rights and Requests

Depending on where you reside and the laws that apply, you may have rights regarding your personal information, which may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding categories of personal information collected or disclosed
Request a copy of certain personal information
Object to or restrict certain processing activities
Opt out of certain forms of sale, sharing, or targeted advertising where applicable
Withdraw consent where processing is based on consent
Appeal certain privacy-request decisions where applicable

These rights are subject to applicable legal exceptions.

We may need to verify your identity before processing a request. Verification may require information reasonably necessary to confirm that the request relates to the correct individual or account.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

Privacy requests may be submitted to:

support@firstduebiotech.com

11. Deletion Requests

A deletion request may not result in deletion of all information.

We may retain information when reasonably necessary or legally permitted for purposes including:

Completing transactions
Maintaining accounting or tax records
Fraud prevention
Security
Payment disputes and chargebacks
Enforcement of agreements
Compliance with legal obligations
Establishing, exercising, or defending legal claims

Where deletion is required, we will take reasonable steps consistent with applicable law and the capabilities of our service providers.

12. Third-Party Services and Websites

Our website may contain links to third-party websites or use services operated by third parties.

First Due Biotech does not control the privacy, security, or data-handling practices of independent third parties.

Users should review the applicable privacy policies of those services before providing information directly to them.

13. International Processing

Some service providers may process or store information in jurisdictions other than the jurisdiction in which a customer resides.

As a result, personal information may be subject to the laws of the jurisdictions where it is processed or stored.

Where required, appropriate measures may be used to support lawful international transfers of personal information.

14. Children's Privacy

Our services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information from a child has been collected improperly, we may take reasonable steps to delete it.

15. Business Transfers

If First Due Biotech is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

16. Legal Compliance and Protection of Rights

We may preserve, access, or disclose personal information when reasonably necessary to:

Comply with applicable law, regulation, subpoena, court order, or lawful government request
Investigate suspected fraud or security incidents
Enforce agreements and policies
Protect the rights, property, or security of First Due Biotech, our customers, service providers, or others
Establish, exercise, or defend legal claims

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, legal requirements, or business operations.

The revised policy will display an updated "Last Updated" date.

Material changes may be communicated through the website or by other appropriate means when required.

18. Contact

For questions about this Privacy Policy or to submit a privacy request, contact:

First Due Biotech
support@firstduebiotech.com