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Shipping policy

First Due Biotech
Last Updated: August 14, 2026

This Shipping Policy explains how First Due Biotech processes, ships, tracks, and addresses delivery-related issues for orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days.

Processing times may vary based on:

  • Order volume

  • Product availability

  • Payment verification

  • Fraud or account review

  • Carrier service availability

  • Holidays or other operational conditions

Processing time is separate from carrier transit time.

2. Shipping Carrier

First Due Biotech primarily ships orders using UPS.

We use UPS whenever reasonably appropriate to maintain consistency in shipment handling, tracking visibility, and delivery documentation.

Available UPS services may vary depending on the destination, order characteristics, and service options presented at checkout.

If another carrier is ever used because of operational necessity, the applicable tracking information will be provided after shipment.

3. Shipping Methods

Available shipping services are displayed at checkout.

Depending on destination and availability, options may include standard or expedited UPS services.

Selecting an expedited shipping method affects carrier transit service and does not necessarily shorten First Due Biotech's order-processing time unless expressly stated.

4. Delivery Estimates

Estimated delivery dates or transit times shown at checkout or in tracking information are estimates and are not guaranteed unless the selected carrier service expressly provides a guarantee.

Delivery times may be affected by circumstances including:

  • Carrier network conditions

  • Weather

  • Natural disasters

  • Peak shipping volume

  • Service interruptions

  • Address issues

  • Delivery restrictions

  • Events outside the reasonable control of First Due Biotech

5. Order Tracking

Once an order has been shipped, tracking information will generally be provided by email or through the customer's account.

Customers are responsible for monitoring available tracking information and promptly retrieving delivered packages.

Carrier tracking records may be used when reviewing shipping, delivery, refund, replacement, fraud, or payment-dispute claims.

6. Shipping Delays

First Due Biotech is not responsible for carrier delays or other delays outside our reasonable control.

A carrier delay does not automatically establish that a product is damaged, defective, or eligible for refund or replacement.

If a shipment appears materially delayed, lost, or otherwise affected while still in carrier possession, contact:

support@firstduebiotech.com

We may review tracking information and, when appropriate, assist with a carrier investigation or claim.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

First Due Biotech is not responsible for delivery problems caused by information supplied incorrectly by the customer, including:

  • Incorrect street address

  • Incorrect apartment, suite, or unit number

  • Incorrect ZIP or postal code

  • Incorrect recipient information

  • Incomplete address information

Customers should contact us immediately if an address correction is required.

Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.

8. Carrier Address Changes and Forwarding

Customers should not request unauthorized shipment rerouting, forwarding, hold requests, or address changes directly through the carrier where those changes materially alter the delivery information provided to First Due Biotech.

First Due Biotech is not responsible for loss, delay, misdelivery, or other issues resulting from customer-requested carrier changes or forwarding after shipment.

9. Lost Packages Before Delivery

If tracking indicates that a shipment has not been delivered and may be lost while in UPS possession, contact us so the shipment can be reviewed.

First Due Biotech may:

  • Review tracking records

  • Contact the carrier

  • Initiate a carrier trace or claim where appropriate

  • Request additional information from the customer

Any replacement, refund, or other remedy will be determined after review in accordance with our Refund, Replacement & Cancellation Policy and applicable law.

10. Delivered but Missing Packages

If UPS tracking confirms delivery but the package cannot be located, customers should first:

  • Check the delivery location

  • Check with household members, employees, reception personnel, or other authorized recipients

  • Review any available UPS delivery information

  • Check neighboring or alternate delivery locations where appropriate

After confirmed carrier delivery, First Due Biotech is generally not responsible for theft, loss, or misplacement occurring at the delivery location.

Customers may nevertheless contact us so that available carrier information can be reviewed.

11. Damaged Shipments

If an order arrives visibly damaged, contact support@firstduebiotech.com within 48 hours of confirmed delivery.

Please retain:

  • The shipping box or mailer

  • Internal packaging materials

  • Product packaging

  • Product labels

  • The affected products

Claims should include clear photographs of the damage and packaging.

Do not discard damaged products or packaging until the claim has been reviewed.

Eligible claims are handled in accordance with our Refund, Replacement & Cancellation Policy.

12. Temperature During Transit

Research materials may experience temporary temperature variations during normal shipment.

Customers should transfer delivered products to the storage conditions indicated on the applicable product information as promptly as reasonably possible after delivery.

Carrier delay, temporary temperature variation, or transit conditions do not by themselves establish that a product is defective or compromised.

Concerns regarding the condition of delivered material should be reported within 48 hours of confirmed delivery for review.

13. Refused or Undeliverable Packages

Packages that are refused, unclaimed, returned because of an incorrect or incomplete customer-provided address, or otherwise returned for reasons attributable to the customer are not automatically eligible for refund or replacement.

Any reshipment, replacement, credit, or refund will be evaluated according to the circumstances of the order, our Refund Policy, and applicable law.

Additional shipping charges may apply to authorized reshipments.

14. Research-Use Shipments

Products supplied by First Due Biotech are intended for research and laboratory use only.

Customers are responsible for ensuring that they may lawfully purchase, receive, possess, store, and use the products ordered in their jurisdiction and research setting.

Nothing in our shipping services constitutes authorization for human consumption, therapeutic use, diagnostic use, veterinary use, or clinical application.

15. Domestic and International Shipping

Shipping availability is determined by the destinations enabled by First Due Biotech at checkout.

An order being accepted for shipment does not represent or guarantee that a product may lawfully be imported, possessed, transferred, or used in a particular jurisdiction.

For any international shipment that First Due Biotech elects to accept, the customer is responsible for:

  • Determining applicable import restrictions

  • Customs requirements

  • Duties

  • Taxes

  • Brokerage charges

  • Permits or authorizations

  • Compliance with applicable laws

First Due Biotech does not guarantee customs clearance.

International orders may be refused or canceled when legal, carrier, customs, payment, or operational concerns arise.

16. Shipping Restrictions

First Due Biotech may decline or restrict shipment to:

  • Certain jurisdictions

  • Certain addresses

  • Freight-forwarding locations

  • Locations associated with elevated fraud or loss risk

  • Destinations subject to legal or carrier restrictions

We may also impose reasonable quantity, shipping, or account restrictions where appropriate.

17. Relationship to Other Policies

Shipping-related refunds, replacements, cancellations, damaged-order claims, and returned packages are also governed by our:

  • Refund, Replacement & Cancellation Policy

  • Terms of Service

If a shipping issue also involves a payment dispute, applicable transaction and carrier records may be provided to the relevant payment provider or financial institution.

Nothing in this Shipping Policy limits rights or remedies that cannot legally be waived.

18. Contact

For shipping-related questions or claims, contact:

First Due Biotech
support@firstduebiotech.com

Please include your order number and applicable tracking information when contacting us about a shipment.